joke123 Privacy Policy: How We Handle Your Account Data
Your account data belongs to you. At joke123, we collect only what we need to keep your account running — login records, transaction history with ShopeePay or Bank Transfer, and the device details your session requires. This page explains exactly what we store, how long we keep it, and the steps you can take to review or update your information at any time.
Account Data Protection
ShopeePay & Bank Transfer Records
Your Right to Review
Contact Support Directly
POLICY SCOPE NOTICE
What This Privacy Policy Covers at joke123
This policy applies to all personal data we process when you access your joke123 account, make a deposit via ShopeePay or Bank Transfer, browse the lobby, or reach out to our support team. We collect information in three ways: data you provide directly when registering or updating your profile, data generated automatically by your device and session, and data produced when you carry out a transaction. We do not sell your personal data to third parties. We share it only with the payment processors handling your ShopeePay or Bank Transfer requests, and with service providers who help us keep the platform running — each bound by a data-processing agreement. Retention periods vary by data type: active session logs are held for a shorter period than transaction records, which we keep as long as required under applicable local law. If you close your account, we retain only the records we are legally obliged to keep. Access to your stored data is restricted to authorised staff, and all transfers between your device and our servers use encrypted connections. Availability of this service depends on local law and is offered only where local regulations permit.
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Bank Transfer
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INSIDE VS OUTSIDE
Where This Policy Applies and What It Covers
Not every interaction on joke123 falls under the same privacy rules. Understanding what this policy covers — and what sits outside it — helps you know where to direct any question about your data.
Account Access
Login sessions, profile details, password changes, and device identifiers tied to your account are fully covered. You can review and correct these records through your account settings after logging in.
Transactions
Deposit and withdrawal records processed via ShopeePay or Bank Transfer fall within this policy. We retain these as required by applicable local law; the current record is visible in your account transaction history.
Site Content
General browsing of the lobby, game categories, and promotional pages is logged in aggregate. Individual session data tied to your account is covered; anonymous aggregate analytics are handled separately under our internal data practices.
Third-Party Services
Links or integrations leading to external sites, payment gateways, or provider platforms operate under those parties' own privacy terms. We recommend reviewing those terms separately — this policy does not govern them.
YOUR PRIVACY ACTIONS
Practical Steps You Can Take Under This Policy
You have real, actionable choices over the data we hold on your account. Reviewing your stored information is the starting point: log in, go to Account Settings, and select the data or profile section to see what is recorded there. Corrections — such as updating contact details or adjusting communication preferences — are made through the same settings page. If you believe a record is inaccurate, submit a correction request through your account or contact our support team with the specific field in question. For questions that go beyond account settings, such as asking what data we hold beyond what is visible in your profile, or requesting deletion of data when you close your account, our support team handles these directly. Requests are reviewed against applicable local law before any action is taken, so response times depend on the nature of the request and local requirements. You do not need to provide a reason to ask what we hold; the right to ask is yours by default.
Review Your Records
Log in and open Account Settings to see the personal data, transaction history, and device records currently linked to your account. The information shown there reflects what we actively store for your session.
Correct Account Details
Update your contact information, notification preferences, or profile fields directly in Account Settings. Changes take effect immediately in your account view.
Raise a Data Question
For data that is not visible in your settings — such as server-side logs or historical records — submit a request through the support contact options listed in the Support section below.
Request Account Closure
If you wish to close your account and request deletion of non-mandatory records, contact support with your account details. We will confirm which records must be retained under local law and action the rest.
REACH OUR TEAM
How to Contact Us About Your Privacy
Privacy questions and data requests are handled through the same support routes you use for account help. Have your account details ready to speed up the response.
Live Chat Support
Open the chat icon from any page inside your account to reach our Indonesia support team. This is the quickest route for account-related privacy questions.
Account Help Centre
The Help Centre in your account menu covers common data and privacy questions with step-by-step answers. Check here first if your question is about reviewing or updating stored information.
Email Data Request
For formal data requests — deletion, access history, or correction of records not visible in settings — send a written request via the email address listed in your account's Contact Us section.
HOW WE PROTECT DATA
Data Handling, Cookies, Security and Retention
The operational detail behind this policy sits across four areas: how data moves, how it is stored, how long it stays, and how you can request changes. Each area has a specific contact path.
Data Handling and Cookies
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies track aggregate lobby behaviour, not individual identities. You can review cookie settings in your browser; blocking functional cookies may affect login and transaction flows tied to ShopeePay or Bank Transfer.
Account Security
Your account is protected by encrypted login sessions. Access to your stored data from our side is restricted to staff with a documented operational need. If you notice any unexpected activity on your account, report it immediately through live chat so we can review the session records.
Retention Periods
Active account data is held while your account remains open. Transaction records — including ShopeePay and Bank Transfer history — are kept for as long as local law requires. When you close an account, data we are not obligated to retain is removed from active storage within the period stated in our closure process.
Requesting Changes
To change, query, or request deletion of any record we hold, use the support routes in the section above. Formal requests are logged, reviewed, and responded to in writing. We do not require you to explain why you are asking — the right to make the request is enough.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
Common questions from account holders about how joke123 handles personal data, user rights, and how to take action on your records.
What personal data does joke123 collect when I create an account?
We collect the details you enter during registration — contact information, account credentials — plus device and session data generated when you log in. Transaction data is added when you make a deposit or withdrawal via ShopeePay or Bank Transfer. We do not collect data beyond what your account and session require.
Can I see all the data joke123 holds about me?
Your account settings page shows the personal and transaction records we actively hold. For data held in server logs or records not displayed in settings, submit a written access request through the support contact options in your account. We will respond with what we hold and what we are permitted to share under local law.
How long does joke123 keep my transaction history?
Transaction records — including ShopeePay deposits and Bank Transfer withdrawals — are retained for the period required under applicable local law. The current transaction history visible in your account reflects active records. If you close your account, records subject to legal retention obligations remain; others are removed within the period stated at closure.
Does joke123 share my data with third parties?
We share your data only with payment processors handling your ShopeePay or Bank Transfer transactions, and with platform service providers operating under data-processing agreements. We do not sell personal data. Any sharing is limited to what is needed to process your transaction or maintain your account.
How do I request a correction or deletion of my data?
Log in and go to Account Settings to update contact details and preferences directly. For corrections to records you cannot edit, or for a deletion request when closing your account, contact support via live chat or the email address in your account's Contact Us section. All formal requests are reviewed against local legal requirements before action is taken.
What happens to my data if I close my account?
When you close your account, we action a deletion of data we are not legally required to retain. Transaction records and identity verification data are kept for the period mandated by applicable local law. We will confirm exactly which records are retained and for how long when you submit your account closure request through support.
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